# Recuperação de Venda no PDV

Este processo permite cancelar uma venda incorreta e restaurá-la automaticamente como uma "pré-venda", facilitando a correção dos itens sem precisar bipar tudo novamente.


#### Passo a Passo para Recuperação:

##### **1. Acessando a Função:**

- <span data-path-to-node="8,0,1,0,0,1"><span class="citation-251">No seu PDV, clique no botão </span>**<span class="citation-251">Menu, </span>**<span class="citation-251">em seguida, **Outras** **Opções**(coluna informações).</span></span>
- <span data-path-to-node="8,0,1,0,0,1"><span class="citation-251">Ou utilize na tela inicial do PDV o atalho </span>**<span class="citation-251">ALT + M</span>**<span class="citation-251"> no teclado.</span></span>

[![1.png](https://kb.illimitar.pro/uploads/images/gallery/2026-01/scaled-1680-/9yH1.png)](https://kb.illimitar.pro/uploads/images/gallery/2026-01/9yH1.png)

##### **2. Identificando a Venda:**

- <span data-path-to-node="8,1,1,0,0,0">Uma nova janela será aberta. </span><span data-path-to-node="8,1,1,0,0,2"><span class="citation-249">Nela, você deve informar o código </span>**<span class="citation-249">C.O.</span>**<span class="citation-249"> da venda</span></span><span data-path-to-node="8,1,1,0,0,3"><span class="citation-249 citation-end-249"><sup class="superscript" data-turn-source-index="6"></sup></span></span><span data-path-to-node="8,1,1,0,0,4">.</span>

[![image.png](https://kb.illimitar.pro/uploads/images/gallery/2026-01/scaled-1680-/7xeimage.png)](https://kb.illimitar.pro/uploads/images/gallery/2026-01/7xeimage.png)

- <span data-path-to-node="8,1,1,0,0,4"><span data-path-to-node="8,1,1,1,0,1"><span class="citation-248">Este código encontra-se impresso no cupom fiscal que o cliente recebeu</span></span><span data-path-to-node="8,1,1,1,0,2"><span class="citation-248 citation-end-248"><sup class="superscript" data-turn-source-index="7"></sup></span></span><span data-path-to-node="8,1,1,1,0,3">.</span></span>
- <span data-path-to-node="8,1,1,0,0,4"><span data-path-to-node="8,1,1,1,0,3"><span data-path-to-node="8,1,1,2,0,1"><span class="citation-247">Digite o código e clique em </span>**<span class="citation-247">Buscar</span>**</span><span data-path-to-node="8,1,1,2,0,2"><span class="citation-247 citation-end-247"><sup class="superscript" data-turn-source-index="8"></sup></span></span><span data-path-to-node="8,1,1,2,0,3">.</span></span></span>

<span data-path-to-node="8,1,1,0,0,4"><span data-path-to-node="8,1,1,1,0,3"><span data-path-to-node="8,1,1,2,0,3">[![3.png](https://kb.illimitar.pro/uploads/images/gallery/2026-01/scaled-1680-/MnH3.png)](https://kb.illimitar.pro/uploads/images/gallery/2026-01/MnH3.png)</span></span></span>

##### **3. Corrigindo os Itens:**

- <span data-path-to-node="8,2,1,0,0,1"><span class="citation-246">O sistema listará todos os produtos daquela venda</span></span><span data-path-to-node="8,2,1,0,0,2"><span class="citation-246 citation-end-246"><sup class="superscript" data-turn-source-index="9"></sup></span></span><span data-path-to-node="8,2,1,0,0,3">.</span>

[![image.png](https://kb.illimitar.pro/uploads/images/gallery/2026-01/scaled-1680-/XI7image.png)](https://kb.illimitar.pro/uploads/images/gallery/2026-01/XI7image.png)

- <span data-path-to-node="8,2,1,0,0,3"><span data-path-to-node="8,2,1,1,0,1"><span class="citation-245">Selecione apenas os produtos que estão </span>**<span class="citation-245">corretos</span>**</span><span data-path-to-node="8,2,1,1,0,2"><span class="citation-245 citation-end-245"><sup class="superscript" data-turn-source-index="10"></sup></span></span><span data-path-to-node="8,2,1,1,0,3">.</span></span>
- <span data-path-to-node="8,2,1,0,0,3"><span data-path-to-node="8,2,1,1,0,3"><span data-path-to-node="8,2,1,2,0,1"><span class="citation-244">Clique em </span>**<span class="citation-244">Confirmar</span>**</span><span data-path-to-node="8,2,1,2,0,2"><span class="citation-244 citation-end-244"><sup class="superscript" data-turn-source-index="11"></sup></span></span><span data-path-to-node="8,2,1,2,0,3">. </span><span data-path-to-node="8,2,1,2,0,5"><span class="citation-243">Nesse momento, o sistema processará o cancelamento da nota original e gerará uma nova impressão de cancelamento</span></span><span data-path-to-node="8,2,1,2,0,6"><span class="citation-243 citation-end-243"><sup class="superscript" data-turn-source-index="12"></sup></span></span><span data-path-to-node="8,2,1,2,0,7">.</span></span></span>

<span data-path-to-node="8,2,1,0,0,3"><span data-path-to-node="8,2,1,1,0,3"><span data-path-to-node="8,2,1,2,0,7">[![4.png](https://kb.illimitar.pro/uploads/images/gallery/2026-01/scaled-1680-/bJI4.png)](https://kb.illimitar.pro/uploads/images/gallery/2026-01/bJI4.png)</span></span></span>

##### **4. Finalizando a Venda Corrigida:**

- <span data-path-to-node="8,3,1,0,0,1"><span class="citation-242">Pressione a tecla </span>**<span class="citation-242">F10</span>**<span class="citation-242"> no seu teclado para acessar as </span>**<span class="citation-242">Pré-Vendas</span>**</span><span data-path-to-node="8,3,1,0,0,2"><span class="citation-242 citation-end-242"><sup class="superscript" data-turn-source-index="13"></sup></span></span><span data-path-to-node="8,3,1,0,0,3">.</span>
- <span data-path-to-node="8,3,1,0,0,3"><span data-path-to-node="8,3,1,1,0,1"><span class="citation-241">A venda que você acabou de recuperar estará no topo da lista</span></span><span data-path-to-node="8,3,1,1,0,2"><span class="citation-241 citation-end-241"><sup class="superscript" data-turn-source-index="14"></sup></span></span><span data-path-to-node="8,3,1,1,0,3">. </span></span><span data-path-to-node="8,3,1,0,0,3"><span data-path-to-node="8,3,1,1,0,3"><span data-path-to-node="8,3,1,2,0,1"><span class="citation-240">Selecione-a para carregá-la na tela principal do PDV</span></span><span data-path-to-node="8,3,1,2,0,2"><span class="citation-240 citation-end-240"><sup class="superscript" data-turn-source-index="15"></sup></span></span><span data-path-to-node="8,3,1,2,0,3">.</span></span></span>

<span data-path-to-node="8,3,1,0,0,3"><span data-path-to-node="8,3,1,1,0,3">[![5.png](https://kb.illimitar.pro/uploads/images/gallery/2026-01/scaled-1680-/gWM5.png)](https://kb.illimitar.pro/uploads/images/gallery/2026-01/gWM5.png)</span></span>

- <span data-path-to-node="8,3,1,0,0,3"><span data-path-to-node="8,3,1,1,0,3"><span data-path-to-node="8,3,1,2,0,3"><span data-path-to-node="8,3,1,3,0,1"><span class="citation-239">Agora, com os itens corretos em tela, basta finalizar o pagamento normalmente e emitir o novo cupom fiscal com a venda corrigida</span></span><span data-path-to-node="8,3,1,3,0,3">.</span></span></span></span>

[![image.png](https://kb.illimitar.pro/uploads/images/gallery/2026-01/scaled-1680-/Lfrimage.png)](https://kb.illimitar.pro/uploads/images/gallery/2026-01/Lfrimage.png)

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##### **Notas Importantes sobre o Cancelamento**

- <span data-path-to-node="5,0,1,0">*<span class="citation-277">**Regra da SEFAZ:** O processo de cancelamento e recuperação de venda descrito acima só pode ser realizado se a venda tiver ocorrido em um prazo máximo de </span>**<span class="citation-277">30 minutos</span>**<span class="citation-277">.</span>* </span><span data-path-to-node="5,0,1,1"><span class="citation-277 citation-end-277"><sup class="superscript" data-turn-source-index="4"></sup></span></span>
- **<span data-path-to-node="5,1,1,0" style="color: rgb(251, 0, 0);">*<span class="citation-276">Caso esse tempo seja ultrapassado, o sistema não permitirá o cancelamento automático via PDV devido às normas fiscais vigentes.</span>*</span>**
- <span data-path-to-node="5,2,1,0">*<span class="citation-275">Se a venda tiver mais de 30 minutos, o operador deverá realizar a correção por outros meios (como uma nota de devolução), pois o **botão de recuperação não processará o estorno junto à SEFAZ.**</span>*</span>